Step-by-Step Guide: How to Reset Acceptance Rate on DoorDash (2024)

Step-by-Step Guide: How to Reset Acceptance Rate on DoorDash

DoorDash is a popular on-demand food delivery service available in over 4,000 cities across the United States, Canada, and Australia. DoorDash drivers – or “Dashers” – can accept or decline delivery requests, and their “Acceptance Rate” shows the percentage of orders they’ve accepted versus the ones they’ve declined. A high acceptance rate can give a Dasher access to more delivery opportunities, promotions, and customer feedback. However, there may be instances where a Dasher accidentally declined a delivery or had to cancel for reasons beyond their control, which lowers their acceptance rate. In this article, we will show you how to reset your acceptance rate on DoorDash so that you can start fresh and improve your performance.

Step 1: Contact DoorDash Support

The first step to resetting your acceptance rate on DoorDash is to contact their support team. You can do this by submitting a “Support Request” within the Dasher app or the DoorDash website. Here’s how:

1. Open the Dasher app or go to the DoorDash website.

2. Click on your profile picture or icon.

3. Click on “Help”.

4. Choose the topic that best relates to your inquiry, such as “Payments”, “Account Settings”, or “Delivery Issues”.

5. Click on “Contact Support”.

6. Write a brief message explaining that you would like to reset your acceptance rate and the reason why. Be polite and concise.

7. Attach any relevant screenshots or documents that can support your request.

8. Click on “Submit”.

Step 2: Wait for DoorDash Support to Respond

After you’ve submitted your support request, you will need to wait for DoorDash’s support team to respond. Depending on the volume of requests, it may take a few hours or even days for them to reply. Once they do, they will either approve your request or ask for further information. Here are some tips to keep in mind:

1. Check your email and the Dasher app frequently for updates.

2. Be patient and avoid sending multiple messages, as this can slow down the process.

3. Review your acceptance rate history and be prepared to explain any discrepancies.

4. Be professional and respectful, even if you disagree with their decision.

Step 3: Accept New Deliveries and Improve Your Performance

Once DoorDash Support has reset your acceptance rate, you can start accepting new deliveries and improving your performance. Here are some tips to help you succeed:

1. Choose deliveries that are close to your current location and that you can complete within the estimated time.

2. Make sure you have all the necessary equipment and knowledge to handle the delivery, such as a hot bag, a GPS device, and the customer’s address.

3. Communicate with customers and restaurants politely and follow their instructions carefully.

4. Keep track of your earnings, expenses, and ratings to track your progress.

FAQs:

Q: How often can I reset my acceptance rate on DoorDash?

A: DoorDash does not have a specific policy on how often Dashers can reset their acceptance rate. However, they may review each request on a case-by-case basis and may refuse to reset your rate if they suspect abuse or fraud.

Q: Will resetting my acceptance rate affect my ratings?

A: Resetting your acceptance rate does not directly affect your ratings, but it can indirectly improve your ratings by showing that you’re more reliable and professional.

Q: Can I reset my acceptance rate if I’ve been deactivated or suspended from DoorDash?

A: If you’ve been deactivated or suspended from DoorDash, resetting your acceptance rate may not be possible until you resolve the underlying issue. Contact DoorDash Support for more information.

Conclusion:

Resetting your acceptance rate on DoorDash can be a helpful tool for improving your performance and access to delivery opportunities. However, it should not be used as a way to cheat the system or circumvent the rules. Always be honest, professional, and respectful when communicating with DoorDash and their customers, and strive to provide the best service possible. With persistence and dedication, you can succeed as a DoorDash Dasher and build a thriving business.

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Step-by-Step Guide: How to Reset Acceptance Rate on DoorDash (2024)

FAQs

Step-by-Step Guide: How to Reset Acceptance Rate on DoorDash? ›

In order to reset your acceptance rate, tap the link in your email (you must be the recipient of the email) or the link in your app and complete the reset form by the deadline provided. You'll receive a notification confirming when your acceptance rate reset has been processed.

How do I reset my acceptance rate on DoorDash? ›

Here's the short answer: You can't manually reset your DoorDash acceptance rate. But don't worry, there's more to it. Your acceptance rate changes based on the last 100 delivery opportunities.

How to raise DoorDash acceptance rate? ›

You can raise your acceptance rate by consistently accepting offer opportunities that are assigned to you. It is also a rolling average, which means it may take a few opportunities before you see an increase in your average.

How do I reset my DoorDash application? ›

ANDROID
  1. Launch Settings.
  2. Go to Apps.
  3. Tap DoorDash.
  4. Tap Storage.
  5. Tap CLEAR DATA, and then DELETE.
  6. Reinstall DoorDash from the App Store.
  7. You will be asked to re-login to your DoorDash app.

How do I reset my DoorDash starting point? ›

To change your starting point on DoorDash, you need to open the app and head to the 'Dash' tab. Here, you can select 'Set Starting Point' and choose your new preferred location. It's that simple!

What happens if your acceptance rate is 0 on DoorDash? ›

Nothing happens if your acceptance rate is 0%. We are independent contractors, we don't have to take any offers DD sends us and we can't be deactivated. Completion rate and customer rating are the two most important ones.

What acceptance rate will DoorDash deactivate you? ›

Does Your Acceptance Rate Matter On DoorDash? Your DoorDash acceptance rate doesn't matter in terms of avoiding Dasher deactivation. In other words, you can decline as many orders as you want and you won't face any direct penalties. You don't receive fewer DoorDash orders either even if you have a low acceptance rate.

How to get your acceptance rate higher? ›

15 Tips for Improving Your Admissions Odds
  1. Know the Benchmarks for Choice Colleges. ...
  2. Take Challenging Courses. ...
  3. Maintain a Stellar GPA. ...
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  6. Reach Your Highest Test Scores. ...
  7. Make the Most of Your Summer Breaks. ...
  8. Build Relationships with Teachers and School Counselors.
Mar 14, 2024

Do top dashers get better orders? ›

Do Top Dashers Get Better-paying Orders? Top Dashers get priority for orders of $30 and more. Top Dashers can also use the 'Dash Now' feature anytime and will receive priority on orders over regular Doordashers.

How to get higher paying DoorDash orders? ›

How do I get more offers and make more money? High-earning Dashers make more money while dashing by accepting and completing more offers! Consistently, the Dashers who accept and complete the most offers are the Dashers who earn the most. The busiest areas are marked in red on the map of your Dasher app.

How do I delete a DoorDash application and start over? ›

Click on the DoorDash website and sign in to your account. Tap on Account. Click on the Manage Account option. To delete your Doordash account, click the option below, Delete Account.

How do I clear my Dasher cache? ›

Clear your cache
  1. Start the Settings app and tap Apps.
  2. If necessary, tap See all apps and then tap DoorDash.
  3. Tap Storage & cache.
  4. Tap Clear cache.
Feb 11, 2022

Can I delete my DoorDash account and make a new one? ›

To successfully create a new account, you'd need to ensure there's no information overlapping with your previous account. This includes your phone number, credit card information, and even your device. But remember, DoorDash may still find a way to link the new account to your old one.

How do I restart my acceptance rate on DoorDash? ›

Your acceptance rate is calculated based on the latest 100 delivery opportunities you receive. In order to reset your acceptance rate, tap the link in your email (you must be the recipient of the email) or the link in your app and complete the reset form by the deadline provided.

Can you DoorDash with someone else driving? ›

It is entirely up to you to complete the delivery service yourself or to delegate the tasks to your employee or subcontractor. Someone else may drive for you or help you drop off deliveries, however they must have a valid Dasher account as well.

How do I change my DoorDash settings? ›

A: Go to your Dash Preferences tab and toggle on or off the following options: Shop & Deliver, Cash on Delivery, and alcohol orders. After you have selected an option, your preferences will be saved. You can change your preferences anytime — before or after a dash, or while you are on a dash.

Does DoorDash pay $500 for 50 deliveries? ›

Also note that this payout isn't in addition to your base pay. Rather, it's a guaranteed amount, so you can make $500 no matter what as long as you make 50 deliveries in this example. If you happen to make even more, you keep that amount of money.

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